Membership FAQs

General Questions

1. What are the benefits of becoming a member?
Members enjoy exclusive access to promotions, early product releases, and personalized training tips.

2. How do I join as a member?
Sign up for free at aurunningshoes.com.

3. Is there a membership fee?
No, membership is completely free.

4. Can I update my personal details after registration?
Yes, log in to your account at aurunningshoes.com to update your information.

5. How do I check my membership status?
Log in to your account on aurunningshoes.com.

Account & Login

1. What should I do if I forget my password?
Click “Forgot Password” on the login page at aurunningshoes.com to reset it.

2. Can I merge multiple accounts?
No, each member can only have one account.

3. Why can’t I log in?
Ensure your email and password are correct. If issues persist, reset your password or contact support.

4. How do I unsubscribe from marketing emails?
You can manage preferences in your account settings.

Points & Rewards

1. How do I earn points?
Points are earned through purchases, referrals, and participation in events.

2. How do I check my points balance?
Log in to your account at aurunningshoes.com.

3. Can I transfer points to another account?
No, points are non-transferable.

4. Do points expire?
Yes, unused points expire after 12 months.

5. How do I redeem rewards?
Visit aurunningshoes.com and follow the redemption instructions.

Order & Shipping

1. Do members get free shipping?
Yes, members enjoy free shipping on select orders.

2. How do I track my order?
Log in to your account for order updates.

3. Can I modify or cancel my order after placement?
Changes must be requested immediately; once processed, orders cannot be altered.

4. What should I do if my order is incorrect or damaged?
Report issues within 7 days of delivery for assistance.

Returns & Refunds

1. What is the return policy?
Unworn items can be returned within 14 days.

2. How long do refunds take?
Refunds are processed within 7-10 business days.

3. Can I exchange an item?
Exchanges are subject to availability.

For more details, visit aurunningshoes.com.